Frequently Asked Questions

Identify problems faced by NAWASA?

• A depletion of portable water for distribution to consumers mainly, during the dry season.
• Blockage of dam during the rainy season due to high rain fall thus causing shortage of water in some areas due to fallen trees and boulders.
• Increase in the number of customers
• Development in areas with little or no pipeline network
• Frequent breakage of pipeline due to
  • High pressure on the line
  • Old pipelines
  • Movement of earth mainly during high rainfall
• Vandalism/Broken Lines: Presence of unauthorized persons tampering with systems thus causing shortage of water in some areas. Vandalism to water main causing breakage.
• Broken lines due to land slide or land movement

How quick is the response?

• Depends on the amount of areas affect to respond in terms of Truck Borne water
• Based on the nature of the problem there are some limitations:
• Within 48 hours for most problems example burst pipe, reconnection
• Proximity to road and transportation i.e. landscape, Mountainous terrain: because of the location of some of our facilities (High up in the mountain and) response will depend on the time taken to relay information
• Availability of manpower
• Availability of equipment’s: Pipes are laid underground, this entails digging often times paved roads using heavy equipment’s
• Refer to Customer Service Charter for more on target responses time

Action taken to reduce problem

• Trucking of water to the affected areas in times of drought in areas without pipeline.
• Rationing through regulation of valves.
• Reduce pressure on line by attachment of pressure reducing device on the distribution main
• Project planning, designing, fund sourcing and implementation to replace pipeline and develop new service of water including rain water harvesting.
• The upgrading of pipelines
• Maintenance: Example Cleaning dams, tanks and rehabilitating filters

What are some barriers of entry and exit into the portable water industry in Grenada that are protecting the firm?

The legislation of Grenada presently establishes that all water in the Tri-Island state is the property of NAWASA and therefore any other entity who wishes to exploit the potential portable water of Grenada will have to obtain a license from NAWASA or the Government of Grenada.

Is there a limit on the amount of water NAWASA can supply to the country per day/month/year?

Yes! This is due to the production capacity of the Water Treatment Plants.

With the introduction of another business same or similar to yours would the demand for your product be affected?

Yes the market share will decrease.

Do you have any queries by customers?

Yes. Some of the queries are estimated bills, high charges, high usages, query on adjustments.