Understanding Your Bill

ACCOUNT HOLDER'S DETAILS

account-holder-details

This section of your bill includes details on your account number, service location and mailing address.

NB: Please ensure that you provide your account number when making enquiries via the telephone. This is necessary for your security and to maintain confidentiality.

COMPANY INFORMATION

bill-b

Our company information is included here:

  • Contact information for our sub-offices
  • Our opening hours
  • Payment centres

YOUR METER READINGS

meter-readings

In this section, all information pertaining to your current meter reading is contained, including:

  • Your meter ID
  • Your read dates and meter readings – both present and previous
  • Your monthly water usage in gallons
  • Billing Days – This is the number of days between your previous and current readings.

NB: The Meter Reading Code specifies whether the reading is actual or estimated.

USAGE HISTORY

usage

This is a history of your water usage for the 5-month period prior to the current billing period. It not only provides your average monthly water usage, but also gives your average daily consumption throughout the period of your billing cycle. As in section 3, the days here represents the number of days between meter readings.

BILLING DETAILS

details

This gives a breakdown of your current bill as it relates to:

  • Bill charges for the current month (inclusive of water consumption, basic charges, sewer charges, VAT or any other charges for which you are billed).
  • Any payments or adjustments since the last bill

MESSAGE

messages

In this section, you can view any special messages or tips that we wish to share with you.

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