General FAQs About Water

Q: How does NAWASA know the reading on the meter is correct?
A: Meters are routinely checked on a  regular basis to ensure that the readings are accurate

Q: Where does my drinking water come from?
A: There are two major sources: surface water (rivers) and groundwater (wells made from drilling into aquifers)

Q: Is climate change really affecting our water supply?
A: Yes, evaporation rates have increased as well as a change in precipitation patterns. Both of these affect the amount of surface and ground water available for utilization.

Q: At times I detect chlorine odors in the tap water. What can I do about it
A: There are a number of ways to get rid of the scent, try aerating the water by pouring it from one container into another. Also, you can try refrigerating a pitcher of the water.

Q: Sometimes the water looks "milky" when it comes out of the tap but then clear up. Why?
A:  As the water travels from the treatment plant to your home, micro bubbles of air become trapped in the water giving it a milky or cloudy appearance. The cloudiness is temporary and the water clears up when the water is drawn from the tap and the bubbles of air are released.

Q: Why is there dirt or sand in my water?
A: Dirt or sand can occur naturally in groundwater or as a result of a water line repair. We try to reduce the instances of dirt or sand in the water through regular flushing, which improves water quality by increasing the circulation of water in the pipes and removing most of the sediment from the water.

Q: Why does the taste of my water change throughout the year?
A: Water sources change at certain times of the year due to the availability of supplies. Surface water, or water that comes from sources like rivers and lakes, tends to taste slightly different than water pumped from underground aquifers.

Q: What make ice cloudy?
A: Without mixing, a lot more ice crystals form and traps air in the ice. Light waves are distorted by these crystals and air and give off a cloudy appearance